Cancellation
and Refunds
25 Jan 2025
Last Updated
We strive to provide a seamless experience for our customers. Our cancellation and refund policy ensures transparency and fairness in addressing any issues related to your orders.
1. Order Cancellation
You can cancel your order within [12 hours] of placing it for a full refund. After this period, cancellations are subject to shipping and processing fees.
2. Return Policy
Returns are accepted within [5 days] of delivery. Products must be unused, in original packaging, original Taging and include proof of purchase.
3. Refund Process
Refunds are processed within [3-5 business days] of receiving the returned product. Refunds are issued to the original payment method.
4. Non-Refundable Items
Customized products, sale items, and gift cards are non-refundable.
5. Partial Refunds
Partial refunds may apply for items showing signs of use or damage not caused by the customer.
6. Return Shipping Costs
Customers are responsible for return shipping costs unless the item was defective or the return is due to our error.
7. Exchange Policy
Exchanges are accepted for size, color, or defective products. Please contact us to initiate the process.